“The Website” the use of this term infers the URL’s of https://www.royalhotel-ullapool.com; https://www.royalhotelullapool.co.uk and similar websites owned by Calistri Hotels Limited

Hotel Bedroom – Policies and Terms and Conditions

Please find below details of our hotel bedroom Policies and Terms and Conditions on items such as payment, check-in times, late check-outs etc…

These terms contain the entire agreement between the Royal Hotel and the client and supersedes any prior understandings or agreements whether written or oral regarding online bookings or cancellations, they cannot be amended or modified unless agreed in writing with the Royal Hotel.
We collect your name, address, e-mail address, contact telephone number and card information. This information is used to process your reservation. The personal information provided will not be used for any other purpose or passed to any third parties.

Cancellation Policy

A reservation can be cancelled up to 48 hours prior to the arrival date without penalty, in which case a full refund will be applied to the credit card number that was used to make the booking, no other card will be accepted for a refund, If the cancellation comes within 48 hours of the date of arrival one night’s accommodation will be charged and any other future pre-paid nights will be refunded.

The Royal Hotel shall have no liability and make no refund in the event of strike, force majeure or any other event that is beyond the Royal Hotel’s control and shall have no responsibility for any other additional expense, delays or acts of government.

Booking Terms

Check-in’ time is from 15:00 hrs to 22.30 hrs (to request an early or late check-in please contact the hotel reception).

Payment – Please be aware all bookings are pre-paid. Your card will be charged before arrival via our secure site ‘WorldPay’. The hotel does not store your card details. We charge your card via an encrypted link to ‘WorldPay’.

Credit/ Debit card details with a preauthorisation are required in order to enable charging to your room account. Once your ‘Daily Extras Account’ i.e. Food and Beverage, is in excess of £100.00. It is our policy to charge your card for the amount outstanding at that point. Full credit facilities must be pre-arranged with the hotel.

Security Deposit – All rooms require a Credit/ Debit card guarantee. If this is not available and you are paying by cash, it is our policy that you must pay a £100.00 security deposit, which we will hold till your departure.

In the case of a third party booking (if you are booking for someone else), the actual guest staying must give a credit card or cash security deposit and photographic id on arrival.

Under Smoking, Health and Social Care Act (Scotland) 2005, it is against the law to smoke in any part of the building. A charge of £200 will be applied to your room account should you smoke or permit smoking in your bedroom.

All residents should be 18 years or older, any younger guests must be accompanied by an adult (person 18 years or older).

The Hotel reserves the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card.

The Hotel reserves the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests’ credit/debit card.

It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion or guests may be asked to leave the hotel.

Group Reservations

All bookings of 6 rooms or more are regarded as group bookings. In order to make group reservations, it is subject to a group or allocation booking agreement being fully completed and issued.

All signed agreements must be received at the hotel by 5.00pm on the ‘agreement expiry date’ stated on the group or allocation booking agreement. Should this not be completed by this date, the group or allocation will be released and subject to re-quotation and availability of accommodation space.

At the point of returning the signed agreement, the appropriate guarantee must be provided at this point. This will consist of a minimum deposit of  25% of the overall total booking value. This excludes companies or agents with active credit accounts with the hotel, on the condition the total booking value of the group is within the credit limit awarded.

Dinner, Bed & Breakfast & All-Inclusive packages are subject to the availability of dining space, a supplementary charge of £5 per person applies for private dining.

The client is liable to meet the payment agreement otherwise the group will be released and space will be subject to availability and re-quotation of rate.

In the event of a non-arrival for the stay, the cost of 100% charge will apply. This will be applied to the account, charged to a credit card or credited or from any deposit held. All additional room nights applicable to any guests that have not arrived will be released for re-sale.

In the instance where the guests are settling their accounts directly with the hotel, the client is liable to all non-arrival and late cancellation charges that have not been settled with the hotel.

A rooming list for all attendees and a list of dietary requirements will be required a minimum of 14 nights prior to the date of arrival of the group.

Any reservations for dining facilities must be made a minimum of 14 days prior to the arrival date at the hotel. These can be made as part of the initial booking and private facilities for dining are subject to availability of space.

The client accepts without exception the hotel’s absolute right to refuse accommodation and/or any other services to any person(s) who in the sole discretion of the hotel is or may act in a way act in a way as to interrupt the smooth running of the hotel.

Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges.

Check-out’ time is by 11:00 hrs; if you check out after this time you will automatically be charged for a ‘Late Check-out’ that is displayed at the Reception Counter.

A late checkout till 14:00 hrs can be arranged for an additional cost (Displayed as above); any later than 14:00 hrs will be charged as a full stay at that day’s best available rate. Late checkout is subjected to availability and must be pre-arranged. Please contact reception for further details.

Under the Hotel Proprietor’s Act 1956, Hotel will not accept any liability for any guest items not secured correctly.

Reservations cannot be cancelled or amended or transferred unless otherwise agreed between the Hotel and the client.

In case of a ‘no show’ the customer will be charged the full amount of the whole stay. All ‘no show’ charges are non-refundable.

Car Parking

We have free onsite parking. All cars left on site are at the owner’s own risk and the management cannot accept any responsibly.

Use of Motorhome Pitches is covered by additional Terms and Conditions, Click Below to see the relevant information.

Our Website Terms

Acceptance of Terms

Your access to and use of “the Website” is subject exclusively to these Terms and Conditions. You may not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice.

Changes to Website

Calistri Hotels Ltd. reserve the right to change or remove (temporarily or permanently) the Website or any part of it without notice, and  may change these Terms and Conditions at any time. Your continued use of the Website following any changes shall be deemed your acceptance of such change.

Links to third party Websites

The Website may include links to third-party websites that are controlled and maintained by others. We are not responsible for the content or availability of any website.

Copyright

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Calistri Hotels Ltd or otherwise used by the Website as permitted by law. In accessing the Website, you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Disclaimers and Limits of Liability

The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied. To the extent permitted by law, Calistri Hotels Ltd. will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Calistri Hotelss Ltd. makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else, which may be harmful or destructive.

Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and you hereby submit to the exclusive jurisdiction of the Scottish courts.